To assist its customers Turbo Belgium has developed a comprehensive computer search database that contains part specifications for turbochargers. Mr. Paul Hagens, Managing Director Turbo Belgium, gives the answers in the following interview.
1) To assist its customers, Turbo Belgium has developed a comprehensive computer search database that contains part specifications for turbochargers. Could you please explain how it works?
Since the company Turbo Belgium was established in 2008, during the years we have developed our own database, containing specifications and information for all types of turbochargers. The idea behind this database is that the more information we have, the faster and more efficient we can meet our client’s needs.
2) What is the key or your success? Why the owner chooses Turbo Belgium as partner?
They key to our success is first of all our team of experienced service engineers and global network of partners. Our engineers are continuously traveling around the globe. Furthermore we have a large and still expanding stock. In the marine industry time is of an urgent matter and thanks to our stock we are able to offer short delivery times to our clients. Furthermore, to our loyal clients we grant the service of creating a private stock of the spare parts they expect they will be needing during the current year. We feel this is truly real strength of Turbo Belgium, as this is a really reassuring situation for our clients to know the required spare parts will be immediately ready for dispatch. To conclude, we can vouch it is our company policy to answer inquiries on short notice and we give constant priority to answering e-mails.
3) Could you please illustrate what contribution can Turbo Belgium make on the technological playing field of turbochargers?
Turbo Belgium has built up a certain reputation and expertise in the turbocharger business since its establishment. We make it our mission to meet up to the new technology as we want to keep being a competitive key player in the market. Turbo Belgium has the image of being a market pioneer on the field of new technology, as we always invest in the newest equipment available.
4) Mr. Paul Hagens, after many years of extensive experience in the turbocharger business, how would you describe the future of this business area in shipping?
The world of turbochargers is always in movement with new developments on the field of equipment and technology, new market players and new vessels. Turbo Belgium will ensure its position in the future by keeping providing the service and quality our client’s expect and need.
5) Mr. Hagens, given the continuous growth of the shipping fleet, do you believe that the market becomes overheated? What does it mean for the turbocharging industry?
Due to the fact the turbocharger business is a global and open market industry, we feel the growth of shipping fleet has a positive influence to the future of turbochargers. Turbo Belgium delivers a top service to its clients and will remain to be competitive by answering to the current market situation.
6) Turbo Belgium trying to innovate continuously recently moved to a new workshop situated in the middle of the Port of Antwerp where a new state of the art Schenck balancing equipment installed. Could you tell us a few words about it?
We purchased two brand new Schenck balancing equipments in 2015 and we are proud to say they are the best pieces of equipment available at the moment. We are able to ensure quality balancing for all types of turbochargers. Furthermore, we are able to issue a Lloyd’s Register or Bureau Veritas Certificate for the balancing, which is a quality hallmark for our client.
7)Finally, do you believe that 2015 was a productive year for Turbo Belgium’s marine turbochargers? What are your expectations for current year? Please, tell us few words about your good cooperation with Euploia and your expectations in the Greek market.
2015 was a really productive year for Turbo Belgium, with a 20% growth compared to the previous year and we keep on growing. We are currently focussing 100% on the Greek market where we are achieving beneficial results and already have built up a certain reputation. With the contribution of our agent Euploia we hope to keep satisfying our client’s needs by providing the service standard Turbo Belgium has been known for.